Shipping policy

Thank you for shopping with Millennial Medical. This policy explains how and when your order ships, what it costs, and where we deliver. If you have any questions, we're happy to help. You can reach us at customerservice@millennialmedical.com or 435‑752‑0743.

Order Processing

Orders are processed and shipped mainly from our facility in St George, Utah. Most in‑stock orders ship the same business day if the order is placed before 3:30 pm. Orders placed on weekends or holidays are processed the next business day. You'll receive a shipping confirmation email with tracking as soon as your order is on its way.

During busy periods or for made‑to‑order items, processing may take slightly longer. If we expect a delay, we'll reach out.

Shipping Rates

Free shipping on orders of $99 or more shipped within the contiguous United States (the lower 48 states and Washington, D.C.).

For orders under $99, shipping is calculated at checkout based on the carrier's live rate for your address and the weight of your order — you'll see the exact cost before you pay.

Shipping to Alaska and Hawaii, and to U.S. territories (Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and others), is calculated at checkout using live carrier rates. Free shipping does not apply to these destinations.

Carriers & Delivery Time

We ship primarily via FedEx, UPS, and USPS within the continental U.S., and use USPS or UPS for certain destinations where they offer the best rate and service. Typical delivery is 3–7 business days after your order ships within the contiguous U.S.; Alaska, Hawaii, and territory shipments may take longer. Delivery times are estimates provided by the carrier and aren't guaranteed.

Order Tracking

Once your order ships, we'll email you a tracking number. You can also view your orders and tracking anytime by signing in to your account on our website.

Local Pickup

Local pickup is available at our St George, Utah location for customers in the area. If you select Pickup at checkout, your order is usually ready within 24 hours, and we'll email you when it's ready to collect. Please call 435‑752‑0743 to confirm availability before pickup.

Some items are available by local pickup only and cannot be shipped — this includes our wheelchairs, knee walkers, and rental equipment, which are sold and rented locally. These items will show pickup as the only option at checkout.

International Shipping

We ship to select international destinations via FedEx, with rates calculated at checkout. International customers are responsible for any duties, taxes, or customs fees charged by the destination country; these are not included in the shipping cost collected at checkout. Delivery times for international orders vary by destination and customs processing.

Address Accuracy

Please double‑check your shipping address at checkout. We're not able to reroute or refund orders shipped to an incorrectly entered address. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment (additional shipping charges may apply).

Shipping Delays

Once a package leaves our facility, it's in the carrier's hands. We're not responsible for delays caused by the carrier, weather, or other circumstances beyond our control, but we'll always help you track down a delayed shipment — just reach out.

Lost or Damaged Packages

If your order arrives damaged, or tracking shows it as delivered but you didn't receive it, contact us at customerservice@millennialmedical.com or 435‑752‑0743 within 7 days of the delivery date. Please keep all packaging and take photos of any damage so we can resolve it quickly and, if needed, file a claim with the carrier.